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BOOKING TERMS and CONDITIONS
(Updated March 2017)

Tuscan Pines Villa - Davenport, Florida, FL 33897

Terms and conditions for our villa are listed below. Please keep this sheet for reference.

BOOKINGS

The signing of the booking form by the party leader confirms acceptance of the terms and conditions set out and shall be binding on the persons listed on the booking form intended to occupy the premises (or any subsequent amendments).

No parties of same sex (all men or all women) or parties of guests under the age of 25 will be accepted. No pets allowed. For the comfort of guests this is a no smoking villa; however smoking is only permitted on the pool deck. Please use the ashtrays provided. Any litter/trash left by smokers will be deducted from the security deposit.

Our home is registered with the State of Florida and is in full compliance with all relevant regulations.

RENTAL PERIOD

The rental period generally consists from Saturday to Saturday, although alternative arrangements may be possible (please ask for details). Midweek bookings may incur a 10% surcharge. Stays of 5 nights or less will incur a cleaning fee.

The villa check-in is 4:00pm local time on the day of arrival and is to be vacated by 10:00 am on the morning of departure. Arrival or departure times may be varied with the prior agreement of the villa owner.

PAYMENT

Together with your completed and signed booking form, a non-refundable deposit of $250.00 USD per week is due within 7 days of your booking. Upon receipt of your deposit we will send you confirmation of your booking. Payment of the remaining balance is due 10 weeks prior to your arrival date. Upon receipt we will send out directions and pertinent codes for the main gate and the villa.

SECURITY DEPOSIT

The client is solely responsible for any damage or breakages that may be caused to the property or its contents during your stay. We require a refundable security deposit to be paid by cheque, and as soon as our management company has reported no damage, your deposit will be returned. Our local management company checks the villa before and after your stay. We reserve the right to retain your security deposit to cover any damages, including excess cleaning. Receipts for any repairs or replacements will be provided. We reserve the right to pursue a guest for any and all damages caused, which may exceed the value of the security deposit and will require payment within 14 days of being served this notice. This includes damage caused by animal, insects or pests as a result of food or rubbish left by guests – or any added costs for pest control services.

CANCELLATION BY GUESTS

In the event of cancellation, the following conditions will apply:

  • Cancellation with less than 8 weeks before the rental period will result in loss of deposit and total booking fees paid.
  • More than 8 weeks up to 12 weeks prior to departure, a 50% refund of the total charge will be deducted to offset the discount that we will need to re-book the property on such short notice.
  • Within the final 5 weeks will regrettably result in loss of the whole booking fee.
  • Failure to pay the final balance by the due date (12 weeks prior) may result in loss of the booking and the deposit. We will do our best to contact the guest but if we receive no payment, we reserve the right to cancel the booking and retain the deposit.
  • We recommend all guests take out appropriate insurance.

CANCELLATION BY OWNERS

In the very unlikely event that the owners cancel the booking all monies will be refunded without interest, compensation or consequential loss of any kind. The owners accept no responsibility or liability for any loss or damage or alteration to the terms of the booking caused by events beyond the owners control including, but not restricted to war, civil disturbance, flight delays or cancellations, technical difficulties with transport, alteration or cancellation of schedules by carriers, adverse weather, fire, flood, industrial dispute or any other event beyond our control.

SECURITY AND SAFETY

To comply with State fire regulations, under no circumstances may the number of guests exceed the maximum number of guests on the booking form. The swimming pool and spa are used entirely at the guest’s own risk. No diving is allowed and children must be supervised at all times whilst in the pool area. Glass is not permitted in the pool area at any time. Please use the plastic items that are provided.

COMPLAINTS

If you have any complaints please contact our management company immediately. Alternatively you may contact the owners direct. Contact details are provided in the information packet in the villa. Your satisfaction is paramount to us as we aim to generate repeat visits from satisfied guests. We will do our very best to remedy any complaints/issues as quickly as possible. We would ask you to notify the property management company immediately of any complaint. However, if the management company has not been notified, we cannot accept responsibility.

DISCLAIMER

LIABILITY – The property is privately owned and neither the owners nor the management company accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.

The owners and their agents reserve the right of entry at any time (including pool maintenance and gardeners etc.).

Brochure / Website description : whilst all information supplied in the brochure / website is deemed to be correct to the best of our knowledge, it is understood that the information supplied id for guidance purposes only and does not form any part of contract.

CONTACT

If you wish to contact us, our property management and owner’s contact information will be readily provided.


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